Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Quietlifegarden. It is designed to ensure transparency and fairness while protecting the rights of both the users and Quietlifegarden. By engaging with our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all users of the services provided by Quietlifegarden, including but not limited to adventure bookings, guided tours, and related activities. It is applicable to all transactions made through our website and is governed by the laws of Slovakia.

Definitions

  • Services: Refers to all adventure-related activities offered by Quietlifegarden, including but not limited to guided tours, equipment rentals, and workshops.
  • User: Any individual or entity that accesses or uses the services provided by {{SITE_NAME}.
  • Refund: The return of funds to the user for services that have been paid for but not rendered or canceled under the terms of this policy.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the service is canceled by Quietlifegarden for any reason.
  • If the user provides a cancellation notice at least 14 days prior to the scheduled service date.
  • If the user experiences a significant change in circumstances that prevents participation, documented evidence must be provided.

2. Non-Refundable Situations

The following situations are deemed non-refundable:

  • Cancellations made less than 14 days before the scheduled service.
  • No-shows or failure to attend the booked service.
  • Changes made to the booking after the cancellation period has expired.

3. Refund Process

To request a refund, users must:

  • Contact Quietlifegarden via email at [email protected] or phone at +4219022106711.
  • Provide relevant booking details, including the booking reference number and reason for the refund request.
  • Submit any required documentation supporting the refund request.

Refund requests will be processed within 14 business days of receipt. Refunds will be issued using the original payment method unless otherwise agreed upon.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when making a booking.
  • Notify Quietlifegarden of any cancellations or changes in a timely manner.

Limitations and Disclaimers

Quietlifegarden shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the refund process. The maximum liability of Quietlifegarden shall be limited to the amount paid by the user for the specific service in question.

Data Protection/Security

All personal data collected in relation to refund requests will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

Quietlifegarden reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: Quietlifegarden
Phone: +4219022106711
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.